1. WHO WE ARE

Benguella Logistics is a South African logistics and transportation business.

For purposes of applicable data protection legislation, Benguella Logistics acts as the responsible party in relation to personal information collected through this website and through our business interactions with you.

Company Name: Benguella Logistics
Telephone: +2772 523 9732
Email: info@benguallelogistics.co.za
Website: https://www.benguellalogistics.co.za/

Information Officer

Information Officer: [Insert name]
Email: [Insert email address]
Telephone: [Insert telephone number]

2. INFORMATION WE MAY COLLECT

Depending on how you interact with our website and business, we may collect personal information including:

• Name and surname
• Company or organisation name
• Email address
• Telephone or mobile number
• Physical or delivery address
• Billing or invoicing information
• Information contained in enquiries or correspondence
• Information relating to logistics, transportation or service requirements
• Any other information that you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• General website usage information

Where technically possible, this information may be collected through cookies, analytics tools or similar technologies.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

• Visit or use our website;
• Complete a contact or enquiry form;
• Request information about our services;
• Request a quotation;
• Contact us by email, telephone or other communication channels;
• Enter into an agreement with us;
• Make use of our logistics or related services; or
• Otherwise voluntarily provide information to us.

We may also receive personal information from third parties where this is lawful and necessary for the purposes of providing our services or conducting our business.

4. WHY WE COLLECT YOUR INFORMATION

We may collect and process personal information for purposes including:

• Responding to enquiries;
• Providing quotations;
• Communicating with prospective and existing customers;
• Providing and managing our logistics and related services;
• Processing and administering customer or supplier relationships;
• Preparing invoices and processing payments;
• Managing deliveries, collections and transportation requirements;
• Maintaining business and financial records;
• Improving our website and services;
• Responding to customer requests or complaints;
• Preventing fraud, abuse or unlawful activity;
• Complying with applicable legal and regulatory requirements;
• Sending service-related communications; and
• Sending marketing communications where permitted by law.

We will only process personal information for a lawful and specific purpose and will endeavour to limit the information collected to what is reasonably necessary for that purpose.

5. LEGAL BASIS FOR PROCESSING

Where applicable, we may process personal information where:

• You have provided consent;
• Processing is necessary to take steps at your request before entering into a contract;
• Processing is necessary for the performance of a contract;
• Processing is necessary to comply with a legal obligation;
• Processing protects a legitimate interest of Benguella Logistics or another party; or
• Processing is otherwise permitted by applicable law.

Where processing is based on consent, you may withdraw your consent where applicable. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, Benguella Logistics may use your contact information to communicate with you about our services, company updates, promotions or other information that may be relevant to you.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may request that we stop sending you marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

7. DISCLOSURE OF PERSONAL INFORMATION

We will not sell your personal information.

We may, where lawful and necessary, share personal information with trusted third parties who assist us in operating our business or providing our services.

These parties may include:

• Service providers;
• IT and website service providers;
• Hosting providers;
• Payment and financial service providers;
• Professional advisers;
• Accountants and auditors;
• Legal advisers;
• Logistics, transportation or operational partners;
• Government authorities or regulatory bodies where legally required; and
• Other parties where disclosure is necessary to provide a requested service or fulfil a contractual or legal obligation.

Where appropriate, we will take reasonable steps to ensure that third parties who process personal information on our behalf maintain appropriate confidentiality and security measures.

8. INTERNATIONAL TRANSFERS

Some service providers or technology platforms used by Benguella Logistics may store or process information outside the Republic of South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data protection requirements.

9. COOKIES

Our website may use cookies and similar technologies to improve functionality, understand website usage and improve your experience.

Cookies may be used for purposes such as:

• Website functionality;
• Security;
• Analytics;
• Performance monitoring;
• Remembering preferences; and
• Marketing or advertising, where applicable.

You may configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect the functionality of parts of the website.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These websites operate independently from Benguella Logistics and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. SECURITY OF YOUR INFORMATION

Benguella Logistics takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access;
• Loss;
• Misuse;
• Damage;
• Unauthorised disclosure;
• Alteration; and
• Destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet may carry inherent security risks.

12. RETENTION OF PERSONAL INFORMATION

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law, contractual obligations or legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

13. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction or updating of inaccurate information;
• Request deletion of personal information where legally permissible;
• Object to certain forms of processing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is being processed; and
• Lodge a complaint regarding the processing of your personal information.

Requests relating to personal information should be directed to our Information Officer using the contact details provided above.

We may require reasonable verification of your identity before processing certain requests.

14. COMPLAINTS

If you have concerns regarding the way in which Benguella Logistics processes your personal information, please contact us first so that we can attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa where appropriate.

Information about the Information Regulator and its services is available through its official website.

15. CHILDREN’S INFORMATION

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children without appropriate consent or where otherwise permitted by applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so that we can investigate and take appropriate action.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.

Any updated version will be published on this website with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have any questions regarding this Privacy Policy or the manner in which we process personal information, please contact us:

Benguella Logistics
Telephone: +27 72 523 9732
Email: info@benguallalogistics.co.za

Website: https://www.benguellalogistics.co.za/